Process & Procedure Manuals

Primarily driven by a business need to understand and improve operations, documented processes clarify what is actually happening in your business.

Documented processes and procedures can be used to bring about change, aiding your business to adapt in a changing market place.

Existing processes that are known to be problematic can result in conflict. Often this is because the depth of knowledge of an undocumented process varies from one person to the next. This can, for example, result in a difference between what management expects of its staff and what staff can deliver.

The Benefits of Process Manuals

  • Clarifies who is doing what
  • Identifies production bottlenecks
  • Provides an opportunity to improve business processes

The Benefits of Procedure Manuals

  • Provides step-by-step instructions for completing critical tasks
  • Highlights any dangerous outcomes that may be a consequence of performing a task incorrectly
  • Captures knowledge that might otherwise be lost when key personnel leave

Together, management and staff can discuss a documented process more constructively than an undocumented process.

To find out more about documenting your business's processes and procedures, please contact Chris.

What is a Process?

A process can be described as a series of interdependent and linked procedures that utilise resources, e.g., staff time, energy and equipment, to convert defined inputs into the desired outputs.

What is a Procedure?

A procedure is a defined set of steps (typically seven plus or minus two) performed by one person. A process may be made up of a number of procedures.